F&Q
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We're here to help make your shopping experience as smooth as possible. Below you’ll find answers to the questions we get asked most often. If you can't find what you're looking for, feel free to contact us.
🛍️ Orders
Q: How do I place an order?
A: Simply browse our collections, select your size and quantity, then click Add to Cart. When you're ready, click the cart icon and proceed to Checkout.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you need to make a change or cancel, please contact us within 1 hour of placing your order. We’ll do our best to help.
Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders and save your details for faster checkout in the future.
📦 Shipping
Q: Where do you ship?
A: We currently ship to United states and Canada.
Q: How long does shipping take?
A: Shipping times vary by location:
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USA & Canada: 3–7 business days
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Note: Processing takes 1–2 business days before shipment.
Q: How much does shipping cost?
A: We offer free standard shipping on orders over $75. Shipping costs for orders under that amount will be calculated at checkout.
Q: Will I receive a tracking number?
A: Yes! Once your order ships, you’ll receive an email with tracking details.
👕 Products & Sizing
Q: How do I choose the right size?
A: Each product page includes a size chart. Please refer to it before ordering. If you're between sizes, we recommend sizing up for a more relaxed fit.
Q: Will items be restocked?
A: Popular items may be restocked. You can sign up for restock notifications on the product page or follow us on social media for updates.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that are unworn, unwashed, and in original condition. Sale items are final sale.
Q: How do I start a return or exchange?
A: Please visit our Returns Portal or contact us at info@mysucette.com with your order number.
Q: Do you offer free returns?
A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
💳 Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Venmo.
Q: Is it safe to shop on your website?
A: Absolutely. Our site uses secure SSL encryption and your payment details are processed through trusted third-party gateways.
📞 Contact Us
Still have questions? We're happy to help!
📧 Email us at: info@mysucette.com
📱 DM us on Instagram: @mysucette